Interview Skills Training

 Dietmar Wuster       2 yrs ago ago

STAR METHODOLOGY FOR INTERVIEWS

The STAR method is a structured way of responding to behaviour  questions in interviews (also called competencies interview questions) by discussing the specific Situation, Task, Action, and Result of the situation you are describing.

Situation: Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation, not a generalized description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from a volunteer experience, or any relevant event.
 
Task: What goal were you working toward?
 
Action: Describe the actions you took to address the situation with an appropriate amount of detail and keep the focus on YOU. What specific steps did you take and what was your particular contribution? Be careful that you don’t describe what the team or group did when talking about a project, but what you actually did. Use the word “I,” not “we” when describing actions.
 
Result: Describe the outcome of your actions and don’t be shy about taking credit for your behaviour. What happened? How did the event end? What did you accomplish? What did you learn? Make sure your answer contains multiple positive results.
 
Make sure that you follow all parts of the STAR method. Be as specific as possible at all times, without rambling or including too much information. Oftentimes candidates have to be prompted to include their results, so try to include that without being asked. Also, eliminate any examples that do not paint you in a positive light. However, keep in mind that some examples that have a negative result can highlight your strengths in the face of adversity.
 
SAMPLE BEHAVIOURAL INTERVIEW QUESTIONS
Practise using the STAR Method on these common behavioural interviewing questions:
 

    • Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

  • Describe a time when you were faced with a stressful situation that demonstrated your coping skills.

  • Give me a specific example of a time when you used good judgment and logic in solving a problem.

  • Give me an example of a time when you set a goal and were able to meet or achieve it.

  • Give me a specific example of a time when you had to conform to a policy with which you did not agree.

  • Tell me about a time when you had too many things to do and you were required to prioritize your tasks.

  • What is your typical way of dealing with conflict? Give me an example.

  • Tell me about a difficult decision you've made in the last year.

  • Give me an example of when you showed initiative and took the lead.

  • Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.

  • Give me an example of a time when you motivated others.

  • Tell me about a time when you delegated a project effectively.

  • Tell me about a time when you missed an obvious solution to a problem.

  • Describe a time when you anticipated potential problems and developed preventive measures.

  • Tell me about a time when you were forced to make an unpopular decision.

  • Describe a time when you set your sights too high (or too low).


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